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FAQ's
What is the Money Back Guarantee?
Is GST included in the price?
Do I have to pay GST?
I have a question about my charges
I need a copy of my receipt/invoice
When will my credit card be charged?
When do I qualify for your REWARDS program?
What is your REWARDS PLUS program?
What methods of payment are accepted?
What is the Money Back Guarantee?
Australian Safety Equipment (ASE) understands the importance of gaining your trust, therefore we offer a full credit/refund/ money back guaranteed for all unused products returned within 30 days.
Returned products must be received by ASE in as-new or as-shipped-by-ASE condition, including conformance to invoiced specification and all of the manuals, CDs, power cables and other items included with a product must be returned with it.
Is GST included in the price?
Prices displayed in this website are inclusive of GST. GST of 10% is included in the purchase price shown. Sunscreen does not incur GST.
Do I have to pay GST?
All personnel purchasing products for domestic or commercial use are required to pay 10% Goods and Services Tax.
I have a question about my charges
If you have a question regarding prices displayed or charges made against you, please contact our Customer Service Centre on 1300 73 22 74 from 8 am to 6 pm EST Monday-Friday.
I need a copy of my receipt/invoice
If you require a receipt/invoice to be resent please send an email to enquiries@safetyequipment.net.au. Please specify in the email the order number and the date the transaction occurred.
When will my credit card be charged?
Your credit card will be charged when the order is placed through the website.
When do I qualify for your REWARDS program?
All purchasers that buy product in bulk qualify for the rewards program. The more you buy the greater the discount. Bulk discounts can be viewed on the individual product pages.
What is your REWARDS PLUS program?
Customers that spend over $2000 a month are welcome to join our REWARDS PLUS program. These accounts will have an account executive appointed to manage their high volume usage along with greater purchasing discounts.
What methods of payment are accepted?
There are three forms of payment available for goods.
1. Payment via Credit Card online through our secure payment gateway.
2. Payment via phone to our Customer Service Centre on 1300 73 22 74, 8am to 6pm EST, Monday to Friday
3. Direct Deposit into Australian Safety Equipment bank account. Please note you must enter the last ten digits of the order number in the notes to the transaction.
BSB: 062 145
Account No: 10 120 524
What is the Refund Policy?
New products purchased from Australian Safety Equipment (ASE) under these Terms and Conditions directly through the SafetyEquipment.net.au website by an end-user Customer may be returned by Customer up to fifteen (15) days from the date of the invoice for a replacement, refund or credit of the purchase price in accordance with ASE’s "Customer Satisfaction guarantee" in effect in Australia on the date of the invoice. The refund or credit will not include any shipping and handling charges forming part of the purchase price. Returned products must be received by ASE in as-new or as-shipped-by-ASE condition, including conformance to invoiced specification and all of the manuals, CDs, power cables and other items included with a product must be returned with it.
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